Customer Service Support
Decatur, AL Decatur, AL $38,000 a year $38,000 a year 4 days ago 4 days ago 4 days ago Position Title Customer Service Support Position Code:
PUaA95N Department Customer Service FLSA Salaried Non-Exempt Shift General Shift Level/ Grade FE1 Reports to Supply Chain Manager Location Decatur, AL USA Expectations A customer service support is expected to be able to perform specific tasks to support the customer service team.
He/she will be executing transactions for all customers to maintain operational continuity.
They will be expected to function with a high level of accuracy and efficiency.
As part of the team additional duties may be added as necessary.
Responsibility Environmental Safety Security and Health (ESSH) Understand and follow all policies, rules and guidelines relating to ESSH Always wear appropriate PPE as outlined in ESSH policies Report every incident or injury to your immediate supervisor Participate in incident investigations Identify any risks to individuals, the environment or the site Questions situations, processes or procedures that appear unsafe or put the site at risk Recognizes unsafe work conditions created by other workers Order Fulfillment & Costing Enter sales orders for incoming customer POs Enter purchase orders for overseas plants for incoming customer POs Inventory Reconciliation - desktop for all warehouses (once every quarter) Inventory Reconciliation - physical verification for all warehouses (once every year) Customer Relations Customer complaint management Submit responses to customer on quality issues Customs & Compliance Assist in managing incoming paperwork and filing appropriately Assist in desktop audits of import paperwork Competencies Technical Expertise Knowledge of Microsoft Excel, Word & Outlook Knowledge of basic office equipment, including phone systems Behavioral Well spoken, able to speak clearly and concisely via phone Aptitude for problem solving Multitasking Ideal Incumbent profile Education High School or GED Required Industry Experience 0-1 year of industry experience preferred.
Estimated Salary: $20 to $28 per hour based on qualifications.
PUaA95N Department Customer Service FLSA Salaried Non-Exempt Shift General Shift Level/ Grade FE1 Reports to Supply Chain Manager Location Decatur, AL USA Expectations A customer service support is expected to be able to perform specific tasks to support the customer service team.
He/she will be executing transactions for all customers to maintain operational continuity.
They will be expected to function with a high level of accuracy and efficiency.
As part of the team additional duties may be added as necessary.
Responsibility Environmental Safety Security and Health (ESSH) Understand and follow all policies, rules and guidelines relating to ESSH Always wear appropriate PPE as outlined in ESSH policies Report every incident or injury to your immediate supervisor Participate in incident investigations Identify any risks to individuals, the environment or the site Questions situations, processes or procedures that appear unsafe or put the site at risk Recognizes unsafe work conditions created by other workers Order Fulfillment & Costing Enter sales orders for incoming customer POs Enter purchase orders for overseas plants for incoming customer POs Inventory Reconciliation - desktop for all warehouses (once every quarter) Inventory Reconciliation - physical verification for all warehouses (once every year) Customer Relations Customer complaint management Submit responses to customer on quality issues Customs & Compliance Assist in managing incoming paperwork and filing appropriately Assist in desktop audits of import paperwork Competencies Technical Expertise Knowledge of Microsoft Excel, Word & Outlook Knowledge of basic office equipment, including phone systems Behavioral Well spoken, able to speak clearly and concisely via phone Aptitude for problem solving Multitasking Ideal Incumbent profile Education High School or GED Required Industry Experience 0-1 year of industry experience preferred.
Estimated Salary: $20 to $28 per hour based on qualifications.
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