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It hardware support

Company Name:
LCI-Lawinger Consulting
IT Analyst I: Operational Support
Job Description: Provide IT Infrastructure support to plant employees
in Decatur, Alabama
Responsibilities:Provide
operational support
and maximum uptime for plant related client Desktops, Laptops, Process PC's, NetPC's, and Servers (WTS, SQL, File/Print) including associated OS(NT, W2K, XP, VISTA) and software, Laserjet and Label (Zebra, Datamax, Other)
printers, tethered network Switches, Routers, Firewalls
, Phone systems and untethered Wireless access points and Intermec, Symbol, LXE RF devices.
Job description:
Gather/Capture client and problem information
Make use of technical skills, knowledge database and other ITRC resources to resolve problems and escalate problems appropriately
Assist in the creation/maintenance of documentation
Moniter server backups and related tasks
Document and map resolution history
Identify and understand the end user's need
Facilitate the business process redesign and documentation as needed
REQUIRED SKILLS:
Outstanding verbal and written communication
BreakFix
experience with computer hardware
Use of
/knowledge of HELPDESK
type ticketing systems (IE: Remedy, etc)
Knowledge of Microsoft Office
Active Directory & TCP/IP
experience
$40,000-$50,000 salary benefits DOE
SEND RESUME, SALARY REQUIREMENTS AND AVAILABLE DATE FOR IMMEDIATE CONSIDERATION
Recent IT graduates and technical school grads encouraged to apply!

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